Appliance repair software for diagnostics, parts, and the return visit.
Service calls booked online, the diagnostic and the repair quote on the client's phone, model and serial numbers on the job, and the return visit scheduled when the part lands. The core of WorkBench FSM is free.
How it works
Booked and dispatched
The client books the service call on your website or you take it on the phone. It lands on the schedule with the appliance details in the notes.
Diagnose, quote, fund the part
Quote the repair from the price book with the part as a line item, the client signs on their phone, and a deposit covers the part before you order it.
Back when the part arrives
Drag the return visit onto the calendar and the client gets the new time automatically. Model, serial, and photos stay on the job.
What's included
All of it is in Core, the free plan.
Online booking
An embeddable booking widget for your website that shows real availability. Jobs that need a look first go through an approval loop instead of landing straight on the calendar.
Scheduling & dispatch
Month, week, and day views with drag-to-schedule, time blocks, and per-tech filtering. The calendar is the command center, not a read-only report.
Quotes with e-signature
Line items, optional add-ons the client can toggle, discounts, and deposits. Clients review and sign from their phone; accepted quotes convert to jobs in one click.
Deposits up front
Collect a deposit at quote approval — card or bank transfer — so the job is funded before the truck rolls.
Jobs with notes & photos
Every job carries its history: status, notes, and before/after photos from the field, so the office and the crew see the same thing.
One-click invoicing
Finish a job, send the invoice. Clients pay from a link on their phone; deposits and partial payments are first-class, not a workaround.
From the field
Owners who run their day on WorkBench.
“I used to juggle texts, a spreadsheet, and a separate card reader. Now a customer books online, I send the quote from my phone, and they pay the invoice from a link. One app instead of five.”
BrendanOwner, Excellent PC Building“Install season is a sprint. WorkBench keeps every house on the route in order, the crew knows exactly where to go, and deposits are in before we ever pull out a ladder.”
EdanOwner, Knight Light Christmas LightingQuestions
How do I charge a diagnostic fee?
Where do model and serial numbers go?
How do return visits work?
Can clients see their repair history?
Is WorkBench really free for an appliance repair business?
Free to start. Full access, not a trial.
2 users included, flat-priced add-ons when the crew needs more. Your account opens the day you sign up.