- Go to Payments (or open the invoice's payment list).
- Press the ↺ refund button on the payment.
- Enter the amount (a partial refund is fine) and confirm.
- The money goes back to the card or bank it came from, and the invoice balance updates.
If something's not working
There's no refund button on a payment.
Only online payments can be refunded. For cash, check and other recorded payments, edit or delete the record instead. On a computer the button appears when you hover over the row.