Respond to a dispute (chargeback)

When a client disputes a card charge, upload your evidence before the deadline.

Disputes appear on the Payments page under Needs attention, with a respond-by date.
Press Upload evidence and add what shows the work was agreed and done: the signed quote, the invoice, job photos, sign-off, messages. PDF, JPG and PNG work.
Submit before the respond-by date. The card network decides the outcome.

Still stuck?

Talk to a person. We answer the phone and reply to every email.